Contact Us


The best way to get help ordering is to email the admin team on info.treeofopals@gmail.com and for existing orders please log in here at My Account to see any updates. Orders can take up to eight months.

If you’re hoping to send in your elements, have not received your kit or need help please contact us by email or Facebook where we will answer as soon as possible. For info on how long orders take and how to order have a look at the FAQ’s, if you have any concerns/questions or contact our admin team here

If you have lost a baby or young child and would like to take one of our pro bono slots please see our baby loss page here with some information and get in touch with us.

If you have a complaint please email Nikki directly on info@treeofopals.com

Holiday Dates 2017/18

Winter Holidays
Nikki is visiting family in The Faroe Islands from 21st December – 6th January 2018. Our house sitter will be collecting any mail and putting them in the freezer (in case they are breastmilk) that is sent to the main address. More info to follow. During this time our artist Gin will continue to work on and dispatch orders. Nikki will be answering some emails in case of urgent issues, including *tw* baby loss enquiries. Non urgent enquiries will be dealt with by our admin staff as quickly as possible but please allow extra time due to the holidays, and if you don’t hear back please resend your enquiry or give us a nudge 🙂 Kits for new orders will still be sent around once a week but may be delayed due to the holiday post.

Tanzania
Nikki will be visiting gemstone mines around Tanzania at the end of February and returning in the middle of March, as part of a business/charity trip. I will be taking menstrual care items to teens on behalf of my charity, Project Kidogo. During this time our artist Gin will continue to work on and dispatch orders and Nikki will be answering some emails in case of urgent issues, including *tw* baby loss enquiries. Kits for new orders will still be sent around once a week. Non urgent enquiries will be dealt with by our admin staff as quickly as possible and if you don’t hear back please resend your enquiry or give us a nudge 🙂

Guild of Jewellery Designers Gold Member

guild of jewellerydesigners gold member

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