Before you contact us, you might find the answer to your question on our Frequently Asked Questions page, the Sending Elements page or on the product description. If you’re an existing client please check My Account and when you get in touch give us your order number. Cutoff for Christmas orders was Monday 14th Nov (now passed), so if you need your order in time for Christmas please contact us first below! We will ship all Christmas orders by Thursday 15th Dec. Please note, if you are outside the UK please contact us to see if Christmas delivery is possible before ordering as we will need to arrange for you to post to us without a kit. All orders placed before this notice was given will be shipped first (orders placed in early 2022) before we start on Christmas orders. If you order after the deadline, or do not send your kit back in time, your order cannot be guaranteed in time for Christmas. If you would prefer to DIY then please see Keepsaker Supplies.
Facebook Messanger
There’s a messanger chat icon at the bottom right of your screen. Just leave us a message and we’ll get back to you as soon as we can.
Telephone
You’re welcome to call on +44 1633 546154 but please remember Nikki often works from home and has three children including a toddler so we can’t always answer.
Our general enquiries email address is info.treeofopals@gmail.com and shop notifications will come from info@treeofopals.com if you’re not receiving our emails then see the FAQ page on how to whitelist our email address
Contact Us on Facebook
Our Facebook page Tree of Opals is here and you can contact us any time.
Keepsake Jewellery Christmas 2022 Deadline
Cutoff for Christmas orders is Monday 14th Nov, all kits will be sent out by Weds 16th November. We will need all kits returned to us with your elements (breastmilk, ashes, hair etc) by Tuesday 22nd Nov. We will ship all orders by Thursday 15th Dec. Please note, if you are outside the UK please contact us to see if Christmas delivery is possible before ordering as we will need to arrange for you to post to us without a kit. All orders placed before this notice was given will be shipped first (orders placed in early 2022) before we start on Christmas orders. If you order after the deadline, or do not send your kit back in time, your order cannot be guaranteed in time for Christmas.
Complaints
We hope you are happy with the service you receive and the jewellery we make for you. If, for any reason, you have a complaint please email Nikki directly on info@treeofopals.com
Media Enquiries
Please see our Media Enquiries page and email Nikki directly on info@treeofopals.com or call +44 (0)117 329 2197
Guild of Jewellery Designers Gold Member
