Contact Us

Please check our Frequently Asked Questions page before you get in touch. We may direct you there if your question is already listed so that we can avoid writing the same answers all the time. The best way to get help ordering is to contact us through the admin team on and for existing orders please log in here at My Account to see any updates. Orders can take up to eight months, but please see the estimated time on the FAQ’s.

If you’re hoping to send in your elements, have not received your kit or need help please contact us by email or Facebook where we will answer as soon as possible. For info on how long orders take and how to order have a look at the FAQ’s, if you have any concerns/questions or contact our admin team here

If you have a complaint please see our Terms and Conditions for the right section and email Nikki directly on

Please see our Media Enquiries page if you’d like to learn more about our newspaper, TV and magazine appearances.

Holiday Dates 2018

Nikki will be on a family holiday in April and visiting gold mines around Tanzania at the end of May. During this time The Viking will be accepting all elements posted in and updating accounts, our artists will continue to work on and dispatch orders. Nikki will be answering some emails in case of urgent issues. Non urgent enquiries will be dealt with by our admin staff as quickly as possible and if you don’t hear back please resend your enquiry or give us a nudge 🙂

Guild of Jewellery Designers Gold Member

guild of jewellerydesigners gold member

Subscribe to our newsletter

* indicates required