Contact Us

Please check our Frequently Asked Questions page before you get in touch. We may direct you there if your question is already listed so that we can avoid writing the same answers all the time. The best way to get help ordering is to contact us through the admin team on enquiries@treeofopals.com and for existing orders please log in here at My Account to see any updates. Orders can take up to eight months.

February 2018 Update

We’re still so grateful to everyone for their patience over the past few months and are working really hard to make everything look beautiful. We now have several artists working together as a team to make each piece with care and consideration. We’re so excited to announce our new laser etching service and look forward to seeing the changes to the website over the course of the year. New orders will probably take around three months to complete but the official lead times in our T’s and C’s still apply
Nikki and The Team

If you’re hoping to send in your elements, have not received your kit or need help please contact us by email or Facebook where we will answer as soon as possible. For info on how long orders take and how to order have a look at the FAQ’s, if you have any concerns/questions or contact our admin team here

If you have a complaint please see our Terms and Conditions for the right section and email Nikki directly on info@treeofopals.com

Holiday Dates 2018

Holidays
Tanzania
Nikki will be visiting gold mines around Tanzania at the end of March and returning in the middle of March, as part of a business/charity trip. I will be taking menstrual care items to teens on behalf of my charity, Project Kidogo. During this time our artists will continue to work on and dispatch orders and Nikki will be answering some emails in case of urgent issues. Non urgent enquiries will be dealt with by our admin staff as quickly as possible and if you don’t hear back please resend your enquiry or give us a nudge 🙂

Guild of Jewellery Designers Gold Member

guild of jewellerydesigners gold member

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