A sending kit will be posted to you around a week after you order, get in touch if you’d rather not wait and you can send without a kit. You can log in below any time to see your order and when we receive your elements back. Cutoff for Christmas orders was Monday 14th Nov (now passed), so if you need your order in time for Christmas please contact us first! We will ship all Christmas orders by Thursday 15th Dec. Please note, if you are outside the UK please contact us to see if Christmas delivery is possible before ordering as we will need to arrange for you to post to us without a kit. All orders placed before this notice was given will be shipped first (orders placed in early 2022) before we start on Christmas orders. If you order after the deadline, or do not send your kit back in time, your order cannot be guaranteed in time for Christmas. If you would prefer to DIY then please see Keepsaker Supplies.
We are unable to give out order updates individually to clients so please check for them here. See our FAQ’s for more info and new orders are estimated to take around two to three months but please be aware of the maximum lead times in our T’s and C’s which you must read before ordering. You can upgrade to a Priority Order Slot here if you don’t want to wait (please check first we can fit it in).
If there are no recent updates then it usually means we’re still to get to your order on our list. Please be patient and let us know if you need to make any changes to your shipping details. You can speed up the process by providing your ring size when you order rather than requesting a ring sizer (or providing it within a few days). Priority is often given to customers who don’t chase their order!
Nikki and The Team
Please Leave Us a Review
We love to receive honest reviews and would like to say thank you with a £10 gift voucher for each review you leave us on the website, terms apply*. To do this you must be logged in. Go to the product you’d like to review (if you bought three separate items you can leave three product reviews here and get £30 total store credit*). We are not allowed to offer store credit for reviews on Google and Trustpilot etc but will be very grateful!
Under the gallery on the left it has Description, Additional information and Reviews and it will let you leave one. Or you can click on the number of reviews next to the stars:
Please check out our FAQ page before getting in touch
*you will not be given credit for reviewing a mystery item or for multiple reviews on the same piece.