Memorial and Breastmilk Jewellery Order Updates

• if you want to skip the queue please purchase a Priority Slot

Contact Us if you need help! 

Q1: How long does an order take? Can I have an update on my order? And any questions about ETA’s, progress, status or any other queries about how orders are “coming along” or “doing”.

• New orders are estimated to take around four months from receipt of your returned kit to when we post, see our Lead Times here. If you would prefer to DIY then please see Keepsaker Supplies.
• Orders can take up six months from receipt of both payment and elements. Orders needing to be sent of for engraving and/or hallmarking will always take longer (see question 4), you must promise you’ve read the terms and conditions if you want to order and the lead times are listed there in detail (repair slots take up to six weeks)
• We do not offer ETA’s/progress reports etc as this slows down the progress of all orders – we will change your order status if there’s an update available. An order is either awaiting being made or it’s finished, there isn’t usually anything in between. If we haven’t updated your order with new information it’s because there isn’t any available. Once it’s finished we will update it. 
• Please do not ask for updates, you need to check your order status right here
• Please don’t chase us for information, if there is information it will be on your account, if there’s no new information it’s because the order is not at the point of being made yet. If you would prefer not to wait and want to skip the queue please purchase a Priority Slot and your order will be made next.
• If you ask for updates you will be asked to see this page. If you will be requiring progress reports/guaranteed updates, please order elsewhere. We are always happy to recommend someone who can offer a service with individual attention for updates, and give you these manually. By ordering from Tree of Opals, you must promise you’re ok with our automated update policy, our lead time and our policy of not providing individual updates

We update orders by changing their status to organise them. If there are no updates on your account that means there’s no new information; please do not ask because we don’t want to disappoint you. When it is ready we will update the account then add shipping info. We ask clients not to ask for updates as it makes the process longer for everybody, you will be directed here. Chasing will slow down your order! Please be patient and we are working as hard as possible.

Just Contact Us if you have any trouble logging in. If you can’t see your order, let us know (you may have created a duplicate account)

Q2: Have sent my kit? Have you received it back yet?

• Log in here to My Orders to check your order status
• We don’t always inform clients individually of any order updates. If you haven’t received your kit or your returned kit has not been marked received in two weeks, then please get in touch
• We ask clients to please be patient before enquiring about elements received
• UK customers can send their elements recorded or by Special Delivery, keep your tracking number so you can see for yourself when it’s received

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