A kit will be sent out around a week after you order and you can log in below any time to see your order and when we receive your elements back. You need to log in with the username you set, not your email address, and if you can’t remember your password just let us know below and we’ll reset it for you because clients often don’t get our automated emails.
We are unable to give out order updates so please check for them here. If there are no recent updates then it usually means we’re still to get to your order on our list. Please be patient and let us know if you need to make any changes to your order.
February 2018 Update
We’re still so grateful to everyone for their patience over the past few months and are working really hard to make everything look beautiful. We now have several artists working together as a team to make each piece with care and consideration. We’re so excited to announce our new laser etching service and look forward to seeing the changes to the website over the course of the year. New orders will probably take around three months to complete but the official lead times in our T’s and C’s still apply
Nikki and The Team
Please Leave Us a Review
We love to receive honest reviews and would like to say thank you with a £10 gift voucher for each review you leave us on the website. To do this you must be logged in. Go to the product you’d like to review (if you bought three items you can leave three reviews), under the gallery on the left it has Description, Additional information and Reviews and it will let you leave one.
Please check out our FAQ page before getting in touch