A kit will be sent out around a week after you order and you can log in below any time to see your order and when we receive your elements back. You need to log in with the username you set, not your email address, and if you can’t remember your password just let us know below and we’ll reset it for you because clients often don’t get our automated emails.
We are unable to give out order updates so please check for them here. If there are no recent updates then it usually means we’re still to get to your order on our list. Please be patient and let us know if you need to make any changes to your order.
January 2018 Update
New orders are estimated to take around 4-5 months or less due to our new apprentices. We are so grateful to everyone for their patience over 2017 where personal issues have slowed down the process, but we’re getting back up to speed now. Please read the terms and conditions for full details.
Nikki & the team.
Please Leave Us a Review
We love to receive honest reviews and would like to say thank you with a £10 gift voucher for each review you leave us on the website. To do this you must be logged in. Go to the product you’d like to review (if you bought three items you can leave three reviews), under the gallery on the left it has Description, Additional information and Reviews and it will let you leave one.
Please check out our FAQ page before getting in touch