A sending kit will be posted to you around a week after you order, get in touch if you’d rather not wait and you can send without a kit. You can log in below any time to see your order and when we receive your elements back.
We are unable to give out order updates individually to clients so please check for them here. If there are no recent updates then it usually means we’re still to get to your order on our list. Please be patient and let us know if you need to make any changes to your shipping details. New orders will probably take around a month to complete from receipt of payment and kit but the official lead times in our T’s and C’s still apply and some orders are taking longer. Orders with hallmarking take around a month extra and so do orders with hallmarking. You can speed this up by providing your ring size before sending back the kit. Don’t forget that you’ve agreed to our maximum lead times and we ask people not to chase as this will not make your order ready any sooner.
Nikki and The Team
Please Leave Us a Review
We love to receive honest reviews and would like to say thank you with a £10 gift voucher for each review you leave us on the website, terms apply*. To do this you must be logged in. Go to the product you’d like to review (if you bought three separate items you can leave three product reviews here and get £30 total store credit*). We are not allowed to offer store credit for reviews on Google and Trustpilot etc but will be very grateful!
Under the gallery on the left it has Description, Additional information and Reviews and it will let you leave one. Or you can click on the number of reviews next to the stars:
Please check out our FAQ page before getting in touch
*you will not be given credit for reviewing a mystery item or for multiple reviews on the same piece.